EXCHANGE & REFUND 

You can exchange any product within 7-days from the date of delivery. (as recorded by the shipping provider)

For refund or Exchange of products you can contact us on Info@pochampali.com or on +919999882233 or return the product to us at the address in the RETURNS FORM. Please send the product back to us (at your own risk) as soon as possible together with a fully completed RETURNS FORM that you will receive on delivery with the product, to the address indicated in the form. You will be responsible for the cost of returning the product to us in this manner. If you return the goods to us at our expense, we will be entitled to charge you for the direct cost we incur as a result.

Where possible, please use or include with the product being returned, all original boxes, instructions/documents and wrappings. 

We will process your refund as soon as possible (and in any case, within 10 days of the day that you have given us notice of cancellation). We will always refund any money received from you to the credit card originally used by you to pay for your purchase. However, you will be responsible for the cost and risk of returning the item to us, as outlined above. 

You should be aware that you are under a statutory duty to take reasonable care of the products whilst they are in your possession. If you fail to exercise such reasonable care, we may, depending on the circumstances, have a right of action against you for breach of statutory duty. Failure to exercise such reasonable care may, depending on the circumstances, be demonstrated by your failure to include all of the product’s instructions, documents and wrappings when returning the product, the product being damaged or not in the same condition as you received it or (in the case of clothing or accessories) having been worn (other than for simply trying out the product).

This does not affect your statutory rights.  

If you have any doubts you can contact us via e mail info@pochampali.com or on +919999882233 


IF A PRODUCT IS DEFECTIVE

In circumstances where you consider that the product does not conform with the Contract at the time of delivery, you should promptly contact with details of the product and its damage, or you can contact us on e mail address: info@pochampali.com

You should return the product to us at the address indicated on the RETURNS FORM that you will receive with the product on delivery.
We will fully examine the returned product and will notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We will usually process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to a refund or replacement of the defective product.

 Products returned by you because of a defect, where one exists, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. We will always refund any money received from you to the credit card originally used by you to pay for your purchase. 
This does not affect your statutory rights.
 


PRODUCT PURCHASED ON SALE 

A product purchased in a Sale cannot be exchanged or returned for a refund.